Health and Long Term Care Inspection Process
At Heron Terrace
we would like to take a moment to describe the inspection process in
our home by the Ministry of Health & Long Term
Care (MOHLTC). All inspection reports are found on the Public Reporting Website.
See link below in blue. As we have an important role
in the health care continuum we strive for transparency and openness
in our communication with the public, our residents, our families
and our team members.
The inspection reports you see posted on the MOHLTC website are the
results of the events we have ourselves previously reported to the
Ministry. These inspection reports are also posted in our home as
further evidence of our desire to be open in our communication with
our stakeholders. We report all incidents and events that occur in
our home within 12-24 hours. Some of the situations we report
include where there is possible resident harm such as resident
falls, utility interruptions, outbreaks and environmental hazards.
Once we have reported the event or incident we immediately proceed
with actions to mitigate the situation or an internal investigation
to determine possible causes and to ensure the incident does not
happen again. This is our quality process response, and from this
response we create an action plan.
In many cases the MOHLTC follows up the report at a later date with
a visit to our home. On this visit they review our actions taken to
determine if they fall within the Long Term Care Home Act (LTCHA).
In many cases you will see an Inspection Report where there are “No
findings of Non-Compliance as a result of this Inspection.” as our
action plans meet all of the regulations. In other cases you may see
a “Written Notice” (WN) or a “Compliance Order” (CO) where the
MOHLTC Inspector feels we need to do more to meet the regulations
from the LTCHA. In this case we will do a more detailed “Voluntary
Plan of Correction” (VPC) to put us in compliance with the Act.
Our goal is the safety and well being of our residents. We have
always supported the Ministry of Health & Long Term Care in their
objective of quality care for our residents. For that reason we will
continue to be open and honest
with our reporting and communication
with our residents and families.
Ministry of Health public reporting website represents
inspection issues that were identified in the past and where
corrective actions have already been implemented to resolve any
If you have any questions on the inspection reports posted in our
home or on the Public Reporting Website please come to the office
and speak with our Administrator in the home – we are happy to
answer all questions.
Resident Quality Inspection (RQI)
This is the inspection of the entire long term care home that is
conducted on an annual basis by the Ministry of Health in Ontario.
These inspections are random and unscheduled. The results of the RQI
are also posted on the Ministry of Health Public Reporting Website.