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Our goal is that all residents are able to make personal decisions regarding their care and daily living. We support this journey to self-determination and choice by:


  • Incorporating each personís Life story into his/her care plan
  • Creating a personalized home like environment
  • Anticipating their needs rather than responding to discomfort or behaviours
  • Empowering our team members to do whatever is needed to enable residents to have meaningful lives
  • Listen, understand and anticipate the resident needs to ensure they are an active participant in their care
  • Recognizing the value and uniqueness of each individual


This direction changes our approach from a home where the resident fits into our schedule to one where the needs of each individual are respected and understood and there is flexibility in our routines. Our goal, as we move forward, is to honor a residentís life and to understand who they are and what they need and want. We need to listen to what they say through both their words and their actions. To accomplish this culture change, our team members need to feel empowered to with the ability to make care decisions each day to ensure a residentí needs and wants are respected.


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