The Ministry of
Health and Long-Term Care in Ontario maintains a web-based public
reporting site for long term care homes. This is intended to ensure
public accessibility to information regarding long term care in
Ontario.
At S&R Nursing Homes we are proud of our more than 40 year history of
quality senior care in Ontario. We applaud this effort by government to
assist our industry in providing information to the public.
Our practice has always been to post all Ministry of Health Inspection
results and details in our homes on the Family and Resident Bulletin
Boards as we have always believed in transparent and open communication
with our families and with the public at large. In addition we have a
Residents' Council and a Family Council in every home to ensure we
communicate openly with our residents and families.
In addition to reading about our inspection process on the Ministry
website we invite you to visit our Homes, to talk to our team members
and most of all, to talk to residents who live in our homes, regarding
their experience at S&R Nursing Homes. Choosing a long term care home
for your family member is a big decision and the
Ministry of Health
public reporting site is only the beginning of your research. The Public
Reporting Website is a very small part of the story behind a long term
care home. When you visit our homes you have the opportunity to
experience life in long term care and to ask questions of those you
meet.
Our long term care homes at S&R report all incidents that relate to
resident safety to the Ministry of Health. These reports include
everything from notification of an outbreak in the Home; to loss of
utilities; or to report a resident fall. It is important to us that we
report on all events that occur to ensure that we have the documentation
to review and create action plans to continually improve our resident
care. These reports are called “Critical Incidents” and are reported
through an online reporting system. In many cases, the Ministry of
Health follows up the incidents with a visit to our homes. Often the
Inspectors confirm that our process is complete but where there is a
concern and where there is a finding of non-compliance, we work with the
Ministry of Health to create an action plan to resolve the issue.
The inspection
reports from the Ministry of Health may involve written policy and
documentation issues and may not relate directly to the quality of care
and services delivered to residents of our homes. It is important to
understand the nature of the issues raised by reading the documents we
post in the Homes; by reading our summary information on each home’s web
page; and by speaking directly to our Administrator in each S&R Long
Term Care Community.
It is our practice to immediately take action to ensure the concern is
addressed and resolved. As a result, the
Ministry of Health
website represents issues that were identified in the past and where
corrective actions have already been taken. To visit the Ministry of
Health Public Reporting response on our website for each Home please
select:
We at S&R
are pleased that the Public Reporting website initiative supports
our Quality Care Program and the philosophy of continuous
improvement in our care and services. We believe it is important to
constantly measure what we do and to look for “best practices” in
providing care to our Residents.
We welcome all questions from our families, residents, employees and
from the community and we look forward to working with the Ministry on
new initiatives in long term care as we move into the future.
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